Shipping policy

SHIPPING POLICY

Last Updated: October 2026

At THALASSA, each order is carefully prepared, inspected, and packaged before leaving our care. Because many of our pieces are limited, high-value, or specially sourced, certain orders may require additional processing, insurance, or signature confirmation.

Please review the following information before placing your order.

ORDER PROCESSING

Orders are generally processed within 2–5 business days, excluding weekends and holidays.

Processing time is separate from shipping transit time.

During private releases, MINK & MERCER presentations, special events, holidays, or periods of high order volume, additional processing time may be required.

Once your order has shipped, you will receive shipping confirmation with tracking information when available.

SHIPPING RATES

Shipping rates are calculated and displayed at checkout based on the destination, selected shipping method, package size, value, and other applicable factors.

Certain high-value or oversized items may require additional shipping, handling, insurance, or delivery arrangements.

Any applicable charges will be disclosed before the order is completed whenever required.

HIGH-VALUE ORDERS

Due to the nature and value of certain THALASSA merchandise, including select MINK & MERCER fur garments, specialty outerwear, leather goods, and limited pieces, additional shipping safeguards may apply.

These may include:

  • Full-value shipping insurance

  • Adult or direct signature confirmation

  • Additional order or identity verification

  • Restricted delivery options

  • Specialized packaging

  • Alternative carrier arrangements for exceptionally high-value merchandise

THALASSA reserves the right to require a signature for delivery of high-value merchandise even if standard shipping was selected at checkout.

SIGNATURE REQUIRED

Certain orders may require a signature upon delivery.

If signature confirmation is required, the carrier generally will not leave the package unattended.

Customers are responsible for monitoring tracking information and making appropriate arrangements to receive their shipment.

Where available, requests to redirect, hold, or modify delivery after shipment may be subject to carrier restrictions.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error, contact THALASSA as quickly as possible. We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or been transferred to the carrier.

THALASSA is not responsible for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete shipping information supplied by the customer, except where otherwise required by law.

DELIVERY TIMES

Delivery estimates provided at checkout or by a shipping carrier are estimates unless expressly stated otherwise.

Once a shipment has been transferred to the carrier, circumstances outside THALASSA's reasonable control may affect delivery times, including severe weather, carrier disruptions, customs processing, transportation delays, holidays, or other unforeseen events.

We will make reasonable efforts to assist customers when significant delivery issues arise.

TRACKING

When tracking is available, tracking information will be provided after your order ships.

Customers should monitor their tracking information, particularly for high-value or signature-required deliveries.

Carrier tracking systems may take time to update after a shipping label is created.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been lost, significantly delayed, or otherwise cannot be located, please contact THALASSA as soon as possible.

For insured shipments, THALASSA may initiate or assist with a claim through the applicable shipping carrier or insurance provider.

Customers may be asked to provide information or documentation reasonably necessary to investigate the shipment.

We will review lost-package situations individually and work toward an appropriate resolution based on the circumstances, carrier investigation, applicable insurance, and consumer-protection requirements.

PACKAGES MARKED DELIVERED

If tracking indicates that your package was delivered but you cannot locate it, please:

  1. Check the delivery location and surrounding area.

  2. Check with other members of your household, building staff, doorman, concierge, or authorized recipient.

  3. Review any delivery photograph or notice provided by the carrier.

  4. Contact the shipping carrier where appropriate.

  5. Contact THALASSA promptly if the package remains missing.

THALASSA may assist with a carrier investigation where appropriate.

A carrier's “Delivered” scan does not automatically determine the outcome of every claim. Missing-delivery situations will be evaluated based on the available information, applicable carrier or insurance procedures, and applicable law.

DAMAGED SHIPMENTS

Please inspect your order promptly after delivery.

If your merchandise arrives damaged, please contact THALASSA within 48 hours of delivery whenever reasonably possible.

Please retain:

  • The merchandise

  • Original shipping box

  • Internal packaging

  • Shipping label

  • Any protective materials

We may request photographs of the merchandise, packaging, shipping label, and visible damage to help us investigate the claim.

Please do not discard damaged packaging until the matter has been resolved.

INCORRECT ITEMS

If you receive merchandise different from what you ordered, please contact us promptly with your order number and photographs of the item received.

Once confirmed, THALASSA will arrange an appropriate resolution at no additional cost to you.

INTERNATIONAL SHIPPING

International shipping availability may vary by product and destination.

International customers may be responsible for applicable customs duties, import taxes, brokerage fees, VAT, or other government-imposed charges that are not included in the product price or shipping charge unless expressly stated at checkout.

THALASSA does not control customs processing times or government-imposed charges.

Certain merchandise, particularly products containing fur, exotic materials, animal-derived materials, or other regulated materials, may be restricted from shipment to certain jurisdictions.

THALASSA reserves the right to decline or cancel an international order that cannot legally or reasonably be shipped to its destination.

If THALASSA cancels an order for this reason before shipment, amounts paid for the cancelled merchandise will be refunded as appropriate.

CUSTOMS & IMPORT REQUIREMENTS

Customers purchasing internationally are responsible for complying with applicable import requirements in their jurisdiction.

Where necessary, THALASSA may request additional information or documentation before shipping regulated merchandise.

We will not intentionally misrepresent the value, contents, origin, or classification of merchandise on customs documentation.

REFUSED & UNDELIVERABLE PACKAGES

If a package is refused, unclaimed, or returned to THALASSA because of an incorrect address or unsuccessful delivery attempts, we will contact the customer after the merchandise is returned to us.

Additional shipping costs may apply if the customer requests reshipment, except where the delivery failure resulted from an error by THALASSA.

Refund eligibility for returned-to-sender merchandise remains subject to our Return & Refund Policy, including any applicable Final Sale designation.

SPECIAL ORDERS

Specially sourced, made-to-order, personalized, altered, or client-requested merchandise may have different fulfillment timelines.

Where applicable, estimated timing and any special shipping conditions will be communicated separately.

MINK & MERCER PURCHASES

Select merchandise purchased through MINK & MERCER, powered by THALASSA, may require specialized packaging, insurance, signature confirmation, or other secure delivery procedures due to its value or material composition.

Where merchandise is purchased directly at a private presentation or pop-up, customers may also be offered pickup or alternative delivery arrangements where available.

ORDER CANCELLATIONS

We begin preparing orders shortly after they are submitted.

If you wish to cancel or modify an order, please contact THALASSA immediately.

We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once fulfillment has begun or the order has shipped.

Specially sourced or made-to-order merchandise may not be cancellable once sourcing or production has begun, as disclosed at the time of purchase.

CONTACT

For shipping questions or assistance with an order, please contact:

THALASSA
Instagram: @thalassa__nyc

Please include your full name and order number with your inquiry.

Curated objects. Modern heritage.