RETURN & REFUND POLICY

Last Updated: October 2026

At THALASSA, every piece is carefully sourced throughout Europe and selected in New York. Due to the limited nature of our inventory, we ask that you review our return policy carefully before completing your purchase.

RETURNS

We accept eligible returns within 14 days of delivery.

To qualify for a return, merchandise must be unworn, unused, and in its original condition; free from alterations, stains, odors, damage, or signs of wear; and returned with all original THALASSA and manufacturer tags, packaging, dust bags, boxes, accessories, and accompanying materials.

Items that do not meet these requirements may be refused and returned to the customer.

To initiate a return, please contact THALASSA Customer Care with your order number and reason for return. Returns sent without prior authorization may not be accepted.

FINAL SALE & HIGH-VALUE FUR PIECES

Due to their limited availability, specialized sourcing, and unique nature, fur garments and select high-value pieces offered through MINK & MERCER may be designated FINAL SALE.

Items marked FINAL SALE on the product page, at checkout, on an invoice, or at the point of purchase are not eligible for return, exchange, or refund, except where required by applicable law or where an item is confirmed by THALASSA to have arrived damaged, defective, or incorrect.

We encourage clients to carefully review all available measurements, photographs, descriptions, materials, and product details before purchasing a Final Sale piece.

Additional final-sale merchandise may include:

• Made-to-order merchandise

• Specially sourced or client-requested pieces

• Personalized or altered merchandise

• Gift cards

• Any merchandise clearly identified as FINAL SALE prior to purchase

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Because many THALASSA pieces are limited and high-value, we strongly recommend using a trackable and fully insured shipping service. THALASSA is not responsible for return packages that are lost, stolen, damaged, or otherwise not received.

Original shipping charges are non-refundable unless the return results from an error by THALASSA.

REFUNDS

Once your return is received and inspected, you will be notified regarding its approval.

Approved refunds will be issued to the original form of payment. Please allow approximately 5–10 business days after processing for the refund to appear, depending on your financial institution.

THALASSA reserves the right to refuse a refund for merchandise that does not meet the conditions outlined in this policy.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Every order is inspected prior to shipment.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of deliveryand include your order number, a description of the issue, clear photographs of the item, and photographs of the packaging where applicable.

If the issue is confirmed, THALASSA will work with you to arrange an appropriate replacement, return, or refund at no additional cost.

NATURAL MATERIALS & CRAFTSMANSHIP

Many THALASSA pieces are produced using natural materials and artisanal techniques.

Natural variations in leather, suede, fur, shearling, hides, wood, metal, handmade finishes, color, texture, grain, density, and other characteristics may occur from piece to piece.

These natural variations are part of the character and craftsmanship of the merchandise and are not considered defects.

EXCHANGES

Because our inventory is limited, we cannot guarantee that another size, color, or style will be available.

If you would like a different item, please contact THALASSA Customer Care. When possible, we will assist with an exchange. Otherwise, an eligible item may be returned in accordance with this policy and a new order placed separately.

Final Sale merchandise is not eligible for exchange.

EVENT & POP-UP PURCHASES

Merchandise purchased at a THALASSA private presentation, MINK & MERCER event, pop-up, trunk show, or other special event is subject to the return and final-sale conditions clearly communicated at the time of purchase.

Any merchandise identified as FINAL SALE before the transaction is completed cannot be returned or exchanged except where otherwise required by applicable law.

ORDER CANCELLATIONS

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be modified or cancelled once submitted.

Specially sourced, made-to-order, or client-requested merchandise may not be cancelled once sourcing or fulfillment has begun.

If you need assistance with an order, please contact us as soon as possible.

CONTACT

For return requests or questions regarding an order, please contact:

THALASSA
Instagram: @thalassa__nyc

Please include your full name and order number so we can assist you as quickly as possible.

Curated objects. Modern heritage.