FAQ

Frequently asked questions

Free shipping on orders over $300.

Shipping

How long does processing take?
Orders are generally processed within 2–5 business days, excluding weekends and holidays. Tracking is sent once your order ships, when available.

How much is shipping?
Rates are calculated at checkout. High-value pieces may require full-value insurance and a signature on delivery.

Returns and Final Sale

Can I return a piece?
Eligible returns are accepted within 14 days of delivery, unworn and in original condition with all tags and packaging. Please contact us with your order number first. Returns without prior authorization may not be accepted.

What is Final Sale?
Fur garments and select high-value pieces may be designated Final Sale. Items marked Final Sale can't be returned, exchanged or refunded unless they arrive damaged, defective or incorrect.

Who pays return shipping?
The customer, unless the item was incorrect, damaged or defective.

When will I get my refund?
Approved refunds go to the original payment method, usually within 5–10 business days after processing.

My order arrived damaged.
Please contact us within 48 hours of delivery with your order number and photos.

See our Shipping & Returns summary, or the full Shipping Policy and Return & Refund Policy.